HELP & CONTACT
The Biker Bay™️: FAQ
Which payment methods are accepted in the online shop?
Pay via PayPal; "You can pay with your Credit Card if you don’t have a PayPal account."
How secure is shopping in the Online Shop? Is my data protected?
We use Paypal as our Payment Gateway due to it's Top Security Transactions. We also provide an Encrypted Connection (SSL) on our website to give an Extra Protection for a smarter shopping experience.
What are the delivery charges for orders?
Free DHL Shipping on all orders - No minimum purchase!
How much time does the delivery takes?
All orders are shipped via DHL, any delivery would take 7-25 days, sometimes it can be less for some countries and more for others. (note: we could use other logistics for some countries).
Buyer Protection: Refunds and Replacements
Full Refund if you don’t receive your orderYou will get a full refund if your order does not arrive within the delivery time promised.
Full or Partial Refund if the item is not as describedIf your item is significantly different from the product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
What exactly happens after placing my order?
We will process your order within the next 24 hours. After it’s confirmed, your item will be shipped within the next 2-3 business days. Once your item is on its way to you, you will get a tracking number (depending on the destination) .
Contact the support team now!
If you have any questions or comments please feel free to contact us at any time.
Our support team is available for any queries or interrogations that you may have. Contact us today!